What is Account Access Control?
Account Access Control allows you to manage and grant usecure access to your account. usecure team members cannot access your account without your explicit approval, and all access is fully logged, reviewable, and revocable at any time. Access may be requested when our team needs to assist with a support request, incident investigation, or technical or security issue.
How do I grant access to my account?
To grant the usecure team access to your account, navigate to Settings → Account Access and click the Grant Access button.
In these settings you can:
Grant access
Change the access grant duration
Revoke existing access
View Access Grant history
What access options are available?
When granting access, you can choose:
3 days access
Indefinite access
You can change the access duration by clicking on the Update Access button, and revoke access at any time by clicking on the Revoke Access button.
Note: If you are an MSP, any access granted at your level will automatically cascade to your managed client accounts, ensuring support can be delivered efficiently across your entire customer base.