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Troubleshooting uLearn loading issues
Troubleshooting uLearn loading issues

Find out what to do if a course or slide is not loading or displaying correctly in your browser.

Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

In this article you'll find what to do if:

What to do if your courses are not displaying correctly

Here are the steps you should follow to troubleshoot course loading issues.

1. Refresh the page

The most common reason for courses not loading correctly is from a caching issue. Reloading the course page could potentially solve a caching issue.

2. Load in private or incognito mode

Extensions in your browser can sometimes cause issues with the loading of courses. Loading your course in the private or incognito mode of your browser will allow you to see the course without interference from extensions.

3. Try a different browser

usecure courses are tested on all modern browsers, however an issue with your browser could prevent a course from loading correctly. Access the course with a different browser to ensure that your browser isn't causing the issue.

4. Update your browser

Ensure that your browser is up-to-date. Courses are made to work with the latest versions of up-to-date browsers, so you should check that your browser is up to date.

5. Let us know

If the course is still not displaying correctly, please get in touch with us by opening a new conversation in the Messenger through your admin console.

Why are course videos missing from my uLearn courses?

The most likely reason for course videos not appearing is that vimeo is blocked on your network. The usecure course videos are hosted on vimeo, and in order for them to be displayed on courses you may need to allow-list their vimeo URLs.

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