In this article you can find answers if your emails are:

My emails are not being delivered

Ensure that you have allow-listed all usecure IP addresses and domains in your email server. If you use Microsoft 365, you should also configure Advanced Delivery to ensure your simulated phishing emails will get through.

My emails are getting stopped by O365/Exchange quarantine

Exchange Server automatically quarantines some emails it deems suspicious. To prevent this from happening, set up a Mail Flow rule in your Exchange Admin Center to allow usecure emails through. Find a full guide below.

Please note that this method will not work for any email quarantined as a "High Confidence Phish" i.e. our simulated phishing emails. You will need to configure Advanced Delivery to ensure those emails will get through.

My emails are going directly to the spam/junk folder

Ensure that you have allow-listed all usecure IP addresses and domains in your email server. This resolves the majority of issues with emails not being delivered.

My emails are being tagged as suspicious by O365

Microsoft Office 365 has an Advanced Threat Protection feature that can automatically tag some emails as suspicious. To prevent this from happening, add usecure domains to your Safe Link policy in the 365 Admin Center. Find a full guide below.

O365 is displaying a warning on the links in my simulated phishing emails

The Advanced Threat Protection functionality in Microsoft 365 automatically displays a warning on some links. You can prevent this from happening in your simulated phishing campaigns by setting up an email header in your usecure platform settings and adding an exception for this header in the Mail Flow rules in your Exchange Admin Center. Find the full guide below.

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