This article will help you if you have noticed older user accounts missing from your Microsoft 365 sync with usecure.

In August 2014, Microsoft introduced the 'UserType' field into Office 365. This field is what the usecure app uses to separate 'Guest' and 'Member' accounts - allowing the app to know which users to import. Users without the 'UserType' field won't be imported into the usecure app.

You can import user accounts created before 31 August 2014 into usecure by adding the UserType field to their accounts in Microsoft 365, and setting it to 'Member'.

You can set the UserType to 'Member' manually in the Azure Active Directory portal. There is a "User Type" dropdown field in the Identity section of the Edit User page. This is useful if you only have a handful of users that are missing a UserType.

You can set the UserType in bulk with Powershell using the process outlined below.

1. Find users with an empty UserType

If you haven't already, install the Azure Active Directory Powershell for Graph in your environment. You can install it using the command below:

Once installed type in one of these commands:

You will then see a list of your users, and can identify the users with the UserType field missing. Verify that you wish to add all of these users as Members.

2. Change UserType to Member

You can change UserType for single users or for all users with empty UserType fields.

Change UserType for a single user

This command allows you to set the UserType of a specific user to 'Member'"

Change UserType for all users with an empty UserType field

Warning: This will set the UserType to member for all users with a missing UserType, so it is important to verify you want all of those users to be set to Members.

Type in this command to set the UserType field to 'Member' for all users with a missing UserType:

Please note that to run the commands below you may need to install the Azure AD (MSOnline) module using the command below:

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