Frequently asked questions (FAQs)

Where can I find information on pricing?

You can find the pricing page on the main usecure website, or contact our account managers for details.

Written by Micke Ahola
Updated over a week ago

How can I change my invoice email?

You will need to contact support to change the email used for billing, payments and invoices.

Written by Micke Ahola
Updated over a week ago

How do I change my email address?

Learn how to change your email address.

Written by Micke Ahola
Updated over a week ago

How do I change my password?

Learn how to change your password.

Written by Micke Ahola
Updated over a week ago

Can I turn a user into an admin?

You can't make a regular learner into an admin. Instead, add them as an admin on the Teams page.

Written by Micke Ahola
Updated over a week ago

I got an error message when trying to upload a user. What do I do?

Learn how to solve issues with uploading users.

Written by Micke Ahola
Updated over a week ago

How do I make a new group?

Learn how to create groups in your app.

Written by Micke Ahola
Updated over a week ago

How do I add users?

Learn how to add users to your usecure app.

Written by Micke Ahola
Updated over a week ago

How do I add users to groups?

Learn how to add users to groups.

Written by Micke Ahola
Updated over a week ago

How do I remove users from groups?

Learn how to remove users from groups.

Written by Micke Ahola
Updated over a week ago

How do I remove users?

Learn how to delete users.

Written by Micke Ahola
Updated over a week ago

How do I edit users’ details?

Learn how to change users' details.

Written by Micke Ahola
Updated over a week ago

How often are uLearn courses updated?

Find out about the review and update process for uLearn courses.

Written by Micke Ahola
Updated over a week ago

How to unenrol multiple users from a course

Learn how you can reverse course enrolment for a group of users at once.

Written by Micke Ahola
Updated over a week ago

User says they answered all questions correctly, but got less than 100%

If your users have answered all questions correctly but didn't get full points, this is likely due to a multiple-choice question.

Written by Micke Ahola
Updated over a week ago

How do I turn on Course Slide Delay?

Learn how to prevent end users from speeding through courses without reading content thoroughly.

Written by Micke Ahola
Updated over a week ago

What do the uLearn grades mean?

Learn about the grades given to your users from their uLearn courses.

Written by Micke Ahola
Updated over a week ago

Can I download course content?

You can't currently download, extract or export the content of uLearn courses.

Written by Micke Ahola
Updated over a week ago

How do I unenrol a user from a course?

Learn how to remove a user's enrolment from a course.

Written by Micke Ahola
Updated over a week ago

How do I enrol users on courses?

Learn how to enrol users on uLearn courses.

Written by Micke Ahola
Updated over a week ago

How do I customise the look and feel of courses?

Learn how to create a custom uLearn course theme.

Written by Micke Ahola
Updated over a week ago

How do I send course reminder emails?

Learn how to send email reminders to your users.

Written by Micke Ahola
Updated over a week ago

How do I send a course reminder to an individual user?

Learn how to send individual course reminder emails.

Written by Micke Ahola
Updated over a week ago

How do I change the minimum pass score?

Learn how to change the minimum score your users need to achieve to pass their uLearn courses.

Written by Micke Ahola
Updated over a week ago

How do I configure email subject lines?

Learn how to customise the subject lines of emails sent out to your users.

Written by Micke Ahola
Updated over a week ago

What happens if I edit a custom course after enrolling users?

End users will always see the latest version of a course.

Written by Micke Ahola
Updated over a week ago

How to add an icon to your course

Learn how to add an icon to your custom course.

Written by Micke Ahola
Updated over a week ago

How do I enrol users on custom courses?

Learn how to enrol users on custom uLearn courses you've built with Course Builder.

Written by Micke Ahola
Updated over a week ago

How do custom landing pages track compromises?

Learn how custom landing pages built with the Landing Page Builder track compromises.

Written by Micke Ahola
Updated over a week ago

How do I customise the phishing compromise message?

Learn how to edit the message seen by users that clicked their simulated phishing emails.

Written by Micke Ahola
Updated over a week ago

Where can I see the results of my phishing tests?

Learn where to find the results of individual phishing simulations.

Written by Micke Ahola
Updated over a week ago

How do I see which users have completed their courses?

Find out how to see your users' course participation.

Written by Micke Ahola
Updated over a week ago

How do I see an individual’s progress?

Learn how to see the course results of individual users.

Written by Micke Ahola
Updated over a week ago

How can I see my users' performance in phishing simulations?

Learn how to view the results of uLearn phishing tests.

Written by Micke Ahola
Updated over a week ago

Can I see the data that has been exposed?

Learn why you can't see the exposed data of your users.

Written by Micke Ahola
Updated over a week ago

How to blacklist users from Office 365

Learn how to stop specific O365 users from being imported in the sync.

Written by Micke Ahola
Updated over a week ago

How we sync with Office 365

Learn how the usecure Office 365 sync works.

Written by Micke Ahola
Updated over a week ago

Why are some older user accounts missing from my Office 365 sync?

Learn how to fix users created before August 2014 missing from your Office 365 sync.

Written by Courtney Leacock
Updated over a week ago

What is Domain Lock?

Learn what Domain Lock is and how it affects uploading of users to your account.

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Written by Kieran Jackson
Updated over a week ago

Which browsers are supported by usecure?

Find out which browsers are supported by the usecure app.

Written by Charles Preston
Updated over a week ago

How we keep your data secure

Find out how our processes and security measures ensure the security of your data on the usecure app.

Written by Micke Ahola
Updated over a week ago