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Frequently asked questions (FAQs)
Get quick answers to frequently asked questions
How to enable multi-factor authentication?
How to reset a forgotten password
How to set custom product names
How to log in with your recovery codes
How can I change my invoice email?
How do I change my email address?
How do I change my password?
Can I whitelabel the usecure application domain?
Do users logging in with SSO still get asked for two-factor authentication?
Can I turn a user into an admin?
How do I change user email language?
What happens when I set a user as inactive?
What are the locale codes for importing users with a CSV file?
I got an error message when trying to upload a user. What do I do?
How do I make a new group?
How do I add users?
How do I add users to groups?
How do I remove users from groups?
How do I remove users?
How do I edit users’ details?
If a user is created manually, will Google Workspace or Microsoft 365 sync remove them?
Why am I getting sync error [AxiosError: Request failed with status code 400] ?
Will user registrations be lost if we enable Okta SSO?
Can I add a user with a public email domain?
Why am I getting the message 'No users present after filtering'?
Can I exclude users from the Microsoft 365 sync by domain?
Does Auto Enrol account for a manual gap analysis when enabled?
Can I change the font or typeface in Course Builder?
When will new users receive Gap Analysis?
How do I know which users have finished Gap Analysis?
Why hasn't a user been sent training, even though Auto Enrol is enabled?
Can admins be enrolled on Gap Analysis before end users?
How often are uLearn courses updated?
How to unenrol multiple users from a course
User says they answered all questions correctly, but got less than 100%
Why we recommend the random words technique in our password advice
How do I turn on Course Slide Delay?
What do the uLearn grades mean?
Can I download course content?
How do I unenrol a user from a course?
How do I enrol users on courses?
How do I send course reminder emails?
How do I send a course reminder to an individual user?
How do I change the minimum pass score?
How do I configure email subject lines?
How to disable Auto Enrol
How do I send users a reminder to do their Gap Analysis questionnaire?
How to send out Gap Analysis without enabling Auto Enrol
How do custom landing pages track compromises?
How do I customise the phishing compromise message?
Where can I see the results of my phishing tests?
How do users report a phishing simulation email in Microsoft 365?
I've set up Message Injection but emails are still being sent via SMTP
What attachments can I add to phishing simulation emails?
How does opening an attachment affect the risk score?
Can I send a phishing email with an attachment included?
Can I see the data that has been exposed?
How to initiate a dark web scan with uBreach
How to view a user's data that was exposed in a breach
How to find a full list of users that have been affected by breaches?
What to do if I see an error message about not having users on uBreach?
Where can I find my Time to Breach?
How to find a full list of breaches involving my users?
What do the results in my M365 sync report email mean?
What admin rights will I need to set up the M365 sync?
How to deny-list users from Microsoft 365
How we sync with Microsoft 365
Why are some older user accounts missing from my Microsoft 365 sync?
Can I exclude Microsoft 365 F1 licenses from the user list?