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Frequently asked questions (FAQs)
Frequently asked questions (FAQs)
Get quick answers to frequently asked questions
+1
48 articles in this collection
Written by
Charles Preston,
Kieran Jackson,
Micke Ahola
and 1 other
Account
How to enable multi-factor authentication?
Find out how to protect your account with two-factor authentication (2-FA).
Written by
Micke Ahola
Updated over a week ago
How to reset a forgotten password
Whether you've forgotten your own password or are helping out a teammate, here's how to reset a lost password.
Written by
Micke Ahola
Updated this week
How to log in with your recovery codes
Find out how to log in to the app if you have lost access to your two-factor authentication.
Written by
Micke Ahola
Updated over a week ago
How can I change my invoice email?
You will need to contact support to change the email used for billing, payments and invoices.
Written by
Micke Ahola
Updated over a week ago
How do I change my email address?
Learn how to change your email address.
Written by
Micke Ahola
Updated over a week ago
How do I change my password?
Learn how to change your password.
Written by
Micke Ahola
Updated over a week ago
Users and groups
Can I turn a user into an admin?
You can't make a regular learner into an admin. Instead, add them as an admin on the Teams page.
Written by
Micke Ahola
Updated over a week ago
How do I change user email language?
Find out how to change the language in which users receive emails.
Written by
Micke Ahola
Updated over a week ago
What happens when I set a user as inactive?
Learn what the inactive status means.
Written by
Micke Ahola
Updated over a week ago
I got an error message when trying to upload a user. What do I do?
Learn how to solve issues with uploading users.
Written by
Micke Ahola
Updated over a week ago
How do I make a new group?
Learn how to create groups in your app.
Written by
Micke Ahola
Updated over a week ago
How do I add users?
Learn how to add users to your usecure app.
Written by
Micke Ahola
Updated over a week ago
How do I add users to groups?
Learn how to add users to groups.
Written by
Micke Ahola
Updated over a week ago
How do I remove users from groups?
Learn how to remove users from groups.
Written by
Micke Ahola
Updated over a week ago
How do I remove users?
Learn how to delete users.
Written by
Micke Ahola
Updated over a week ago
How do I edit users’ details?
Learn how to change users' details.
Written by
Micke Ahola
Updated over a week ago
uLearn
Does Auto Enrol account for a manual gap analysis when enabled?
If users have already taken Gap Analysis, Auto Enrol will take their results into account and not make them do it again.
Written by
Micke Ahola
Updated over a week ago
How often are uLearn courses updated?
Find out about the review and update process for uLearn courses.
Written by
Micke Ahola
Updated over a week ago
How to unenrol multiple users from a course
Learn how you can reverse course enrolment for a group of users at once.
Written by
Micke Ahola
Updated over a week ago
User says they answered all questions correctly, but got less than 100%
If your users have answered all questions correctly but didn't get full points, this is likely due to a multiple-choice question.
Written by
Micke Ahola
Updated over a week ago
How do I turn on Course Slide Delay?
Learn how to prevent end users from speeding through courses without reading content thoroughly.
Written by
Micke Ahola
Updated over a week ago
What do the uLearn grades mean?
Learn about the grades given to your users from their uLearn courses.
Written by
Micke Ahola
Updated over a week ago
Can I download course content?
You can't currently download, extract or export the content of uLearn courses.
Written by
Micke Ahola
Updated over a week ago
How do I unenrol a user from a course?
Learn how to remove a user's enrolment from a course.
Written by
Micke Ahola
Updated over a week ago
How do I enrol users on courses?
Learn how to enrol users on uLearn courses.
Written by
Micke Ahola
Updated over a week ago
How do I customise the look and feel of courses?
Learn how to create a custom uLearn course theme.
Written by
Micke Ahola
Updated over a week ago
How do I send course reminder emails?
Learn how to send email reminders to your users.
Written by
Micke Ahola
Updated over a week ago
How do I send a course reminder to an individual user?
Learn how to send individual course reminder emails.
Written by
Micke Ahola
Updated over a week ago
How do I change the minimum pass score?
Learn how to change the minimum score your users need to achieve to pass their uLearn courses.
Written by
Micke Ahola
Updated over a week ago
How do I configure email subject lines?
Learn how to customise the subject lines of emails sent out to your users.
Written by
Micke Ahola
Updated over a week ago
uLearn Course Builder
What happens if I edit a custom course after enrolling users?
End users will always see the latest version of a course.
Written by
Micke Ahola
Updated over a week ago
How to add an icon to your course
Learn how to add an icon to your custom course.
Written by
Micke Ahola
Updated over a week ago
How do I enrol users on custom courses?
Learn how to enrol users on custom uLearn courses you've built with Course Builder.
Written by
Micke Ahola
Updated over a week ago
uPhish
How do custom landing pages track compromises?
Learn how custom landing pages built with the Landing Page Builder track compromises.
Written by
Micke Ahola
Updated over a week ago
How do I customise the phishing compromise message?
Learn how to edit the message seen by users that clicked their simulated phishing emails.
Written by
Micke Ahola
Updated over a week ago
Where can I see the results of my phishing tests?
Learn where to find the results of individual phishing simulations.
Written by
Micke Ahola
Updated over a week ago
Reports
How do I see which users have completed their courses?
Find out how to see your users' course participation.
Written by
Micke Ahola
Updated over a week ago
How do I see an individual’s progress?
Learn how to see the course results of individual users.
Written by
Micke Ahola
Updated over a week ago
How can I see my users' performance in phishing simulations?
Learn how to view the results of uLearn phishing tests.
Written by
Micke Ahola
Updated over a week ago
uBreach
Can I see the data that has been exposed?
Learn why you can't see the exposed data of your users.
Written by
Micke Ahola
Updated over a week ago
Microsoft 365
What do the results in my M365 sync report email mean?
Find out how to interpret your M365 sync report email.
Written by
Courtney Leacock
Updated over a week ago
What admin rights will I need to set up the M365 sync?
Find which Azure admin privileges you will need to authorise synchronisation.
Written by
Courtney Leacock
Updated over a week ago
How to deny-list users from Microsoft 365
Learn how to stop specific M365 users from being imported in the sync.
Written by
Micke Ahola
Updated over a week ago
How we sync with Microsoft 365
Learn how the usecure Microsoft 365 sync works.
Written by
Micke Ahola
Updated over a week ago
Why are some older user accounts missing from my Microsoft 365 sync?
Learn how to fix users created before August 2014 missing from your Microsoft 365 sync.
Written by
Courtney Leacock
Updated over a week ago
Technical
Is usecure affected by the Log4j vulnerability?
usecure is not affected by the Log4j vulnerability
Written by
Micke Ahola
Updated over a week ago
What is Domain Lock?
Learn what Domain Lock is and how it affects uploading of users to your account.
Written by
Kieran Jackson
Updated over a week ago
Which browsers are supported by usecure?
Find out which browsers are supported by the usecure app.
Written by
Charles Preston
Updated over a week ago