Frequently asked questions (FAQs)
Get quick answers to frequently asked questions
By Micke and 5 others6 authors102 articles
- How to enable multi-factor authentication?
- How to reset a forgotten password
- How to set custom product names
- How to log in with your recovery codes
- How can I change my invoice email?
- How do I change my email address?
- How do I change my password?
- Can I whitelabel the usecure application domain?
- Do users logging in with SSO still get asked for two-factor authentication?
- Why am I getting the error message "Domain must be unique" when trying to add a new Customer?
- Why are users receiving default emails when I have customised them?
- NFR License Policy FAQs
- My account is locked. What should I do?
- Can I extend a free trial?
- Why doesn't my overall Risk Score score equal the sum of the component scores?
- What are the locale codes for importing users with a CSV file?
- What happens when I set a user as inactive?
- How do I change user email language?
- Can I turn a user into an admin?
- I got an error message when trying to upload a user. What do I do?
- How do I make a new group?
- How do I add users?
- How do I add users to groups?
- How do I remove users from groups?
- How do I remove users?
- How do I edit users’ details?
- If a user is created manually, will Google Workspace or Microsoft 365 sync remove them?
- Why am I getting sync error [ Axios Error: Request failed with status code 400 ] ?
- Will user registrations be lost if we enable Okta SSO?
- Can I add a user with a public email domain?
- Why am I getting the message 'No users present after filtering'?
- Can I exclude users from the Microsoft 365 sync by domain?
- How do I delete a group?
- Can admins be enrolled on Gap Analysis before end users?
- Why hasn't a user been sent training, even though Auto Enrol is enabled?
- How do I know which users have finished Gap Analysis?
- When will new users receive Gap Analysis?
- Can I change the font or typeface in Course Builder?
- Does Auto Enrol account for a manual gap analysis when enabled?
- How often are uLearn courses updated?
- How to unenrol multiple users from a course
- Why we recommend the random words technique in our password advice
- User says they answered all questions correctly, but got less than 100%
- How do I turn on Course Slide Delay?
- What do the uLearn grades mean?
- Can I download course content?
- How do I unenrol a user from a course?
- How do I enrol users on courses?
- How do I send course reminder emails?
- How do I send a course reminder to an individual user?
- How do I change the minimum pass score?
- How do I configure email subject lines?
- How to disable Auto Enrol
- How do I send users a reminder to do their Gap Analysis questionnaire?
- How to send out Gap Analysis without enabling Auto Enrol
- New Course Design FAQs
- How do I re-enrol a user on the Gap Analysis questionnaire?
- Can specific courses be sent out to users annually?
- What happens if I edit a custom course after enrolling users?
- Can I upload a PowerPoint presentation / PPT to use for my course?
- Can I increase or decrease the size of pictures in Course Builder?
- How to add an icon to your course
- How do I manually enrol users on custom courses?
- Does uLearn support SCORM?
- How do custom landing pages track compromises?
- How do I customise the phishing compromise message?
- Where can I see the results of my phishing tests?
- How do users report a phishing simulation email in Microsoft 365?
- I've set up Message Injection but emails are still being sent via SMTP
- What attachments can I add to phishing simulation emails?
- How does opening an attachment affect the risk score?
- Can I send a phishing email with an attachment included?
- Inline Training FAQs
- Why am I getting error [AxiosError: Request failed with status code 404] in Message Injection?
- Message Injection in Microsoft 365 - FAQs
- Can I see the data that has been exposed?
- How to initiate a dark web scan with uBreach
- How to view a user's data that was exposed in a breach
- How to find a full list of users that have been affected by breaches?
- What to do if I see an error message about not having users on uBreach?
- Where can I find my Time to Breach?
- How to find a full list of breaches involving my users?
- What do the results in my M365 sync report email mean?
- What admin rights will I need to set up the M365 sync?
- How to deny-list users from Microsoft 365
- How we sync with Microsoft 365
- Why are some older user accounts missing from my Microsoft 365 sync?
- Can I exclude Microsoft 365 F1 licenses from the user list?