Frequently asked questions (FAQs)

Get quick answers to frequently asked questions

Charles Preston avatar Kieran Jackson avatar Micke Ahola avatar +1
59 articles in this collection
Written by Charles Preston, Kieran Jackson, Micke Ahola and 1 other
Users and groups

What are the locale codes for importing users with a CSV file?

Find out what language and country codes to use to set languages for users you import using a CSV file.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

Can I turn a user into an admin?

You can't make a regular learner into an admin. Instead, add them as an admin on the Teams page.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I change user email language?

Find out how to change the language in which users receive emails.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

What happens when I set a user as inactive?

Learn what the inactive status means.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

I got an error message when trying to upload a user. What do I do?

Learn how to solve issues with uploading users.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I make a new group?

Learn how to create groups in your app.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I add users?

Learn how to add users to your usecure app.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I add users to groups?

Learn how to add users to groups.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I remove users from groups?

Learn how to remove users from groups.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I remove users?

Learn how to delete users.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I edit users’ details?

Learn how to change users' details.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago
uLearn

When will new users receive Gap Analysis?

New users will receive their Gap Analysis questionnaire immediately.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

Does Auto Enrol account for a manual gap analysis when enabled?

If users have already taken Gap Analysis, Auto Enrol will take their results into account and not make them do it again.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

Can I change the font or typeface in Course Builder?

You cannot currently edit the font used in Course Builder.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How often are uLearn courses updated?

Find out about the review and update process for uLearn courses.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How to unenrol multiple users from a course

Learn how you can reverse course enrolment for a group of users at once.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

User says they answered all questions correctly, but got less than 100%

If your users have answered all questions correctly but didn't get full points, this is likely due to a multiple-choice question.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I turn on Course Slide Delay?

Learn how to prevent end users from speeding through courses without reading content thoroughly.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

What do the uLearn grades mean?

Learn about the grades given to your users from their uLearn courses.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

Can I download course content?

You can't currently download, extract or export the content of uLearn courses.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I unenrol a user from a course?

Learn how to remove a user's enrolment from a course.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I enrol users on courses?

Learn how to enrol users on uLearn courses.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I customise the look and feel of courses?

Learn how to create a custom uLearn course theme.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I send course reminder emails?

Learn how to send email reminders to your users.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I send a course reminder to an individual user?

Learn how to send individual course reminder emails.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I change the minimum pass score?

Learn how to change the minimum score your users need to achieve to pass their uLearn courses.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago

How do I configure email subject lines?

Learn how to customise the subject lines of emails sent out to your users.
Micke Ahola avatar
Written by Micke Ahola
Updated over a week ago