Frequently asked questions (FAQs)
Get quick answers to frequently asked questions
How to enable multi-factor authentication?
How to reset a forgotten password
How to set custom product names
How to log in with your recovery codes
How can I change my invoice email?
How do I change my email address?
How do I change my password?
Can I whitelabel the usecure application domain?
Do users logging in with SSO still get asked for two-factor authentication?
Why am I getting the error message "Domain must be unique" when trying to add a new Customer?
What are the locale codes for importing users with a CSV file?
What happens when I set a user as inactive?
How do I change user email language?
Can I turn a user into an admin?
I got an error message when trying to upload a user. What do I do?
How do I make a new group?
How do I add users?
How do I add users to groups?
How do I remove users from groups?
How do I remove users?
How do I edit users’ details?
If a user is created manually, will Google Workspace or Microsoft 365 sync remove them?
Why am I getting sync error [ Axios Error: Request failed with status code 400 ] ?
Will user registrations be lost if we enable Okta SSO?
Can I add a user with a public email domain?
Why am I getting the message 'No users present after filtering'?
Can I exclude users from the Microsoft 365 sync by domain?
Can admins be enrolled on Gap Analysis before end users?
Why hasn't a user been sent training, even though Auto Enrol is enabled?
How do I know which users have finished Gap Analysis?
When will new users receive Gap Analysis?
Can I change the font or typeface in Course Builder?
Does Auto Enrol account for a manual gap analysis when enabled?
How often are uLearn courses updated?
How to unenrol multiple users from a course
Why we recommend the random words technique in our password advice
User says they answered all questions correctly, but got less than 100%
How do I turn on Course Slide Delay?
What do the uLearn grades mean?
Can I download course content?
How do I unenrol a user from a course?
How do I enrol users on courses?
How do I send course reminder emails?
How do I send a course reminder to an individual user?
How do I change the minimum pass score?
How do I configure email subject lines?
How to disable Auto Enrol
How do I send users a reminder to do their Gap Analysis questionnaire?
How to send out Gap Analysis without enabling Auto Enrol
New Course Design FAQs
How do I re-enrol a user on the Gap Analysis questionnaire?
How do custom landing pages track compromises?
How do I customise the phishing compromise message?
Where can I see the results of my phishing tests?
How do users report a phishing simulation email in Microsoft 365?
I've set up Message Injection but emails are still being sent via SMTP
What attachments can I add to phishing simulation emails?
How does opening an attachment affect the risk score?
Can I send a phishing email with an attachment included?
Can I see the data that has been exposed?
How to initiate a dark web scan with uBreach
How to view a user's data that was exposed in a breach
How to find a full list of users that have been affected by breaches?
What to do if I see an error message about not having users on uBreach?
Where can I find my Time to Breach?
How to find a full list of breaches involving my users?
What do the results in my M365 sync report email mean?
What admin rights will I need to set up the M365 sync?
How to deny-list users from Microsoft 365
How we sync with Microsoft 365
Why are some older user accounts missing from my Microsoft 365 sync?
Can I exclude Microsoft 365 F1 licenses from the user list?