Frequently asked questions (FAQs)

How to enable multi-factor authentication?

Find out how to protect your account with two-factor authentication (2-FA).

Written by Micke Ahola
Updated over a week ago

How to reset a forgotten password

Whether you've forgotten your own password or are helping out a teammate, here's how to reset a lost password.

Written by Micke Ahola
Updated over a week ago

How to log in with your recovery codes

Find out how to log in to the app if you have lost access to your two-factor authentication.

Written by Micke Ahola
Updated over a week ago

How can I change my invoice email?

You will need to contact support to change the email used for billing, payments and invoices.

Written by Micke Ahola
Updated over a week ago

How do I change my email address?

Learn how to change your email address.

Written by Micke Ahola
Updated over a week ago

How do I change my password?

Learn how to change your password.

Written by Micke Ahola
Updated over a week ago

What are the locale codes for importing users with a CSV file?

Find out what language and country codes to use to set languages for users you import using a CSV file.

Written by Micke Ahola
Updated over a week ago

Can I turn a user into an admin?

You can't make a regular learner into an admin. Instead, add them as an admin on the Teams page.

Written by Micke Ahola
Updated over a week ago

How do I change user email language?

Find out how to change the language in which users receive emails.

Written by Micke Ahola
Updated over a week ago

What happens when I set a user as inactive?

Learn what the inactive status means.

Written by Micke Ahola
Updated over a week ago

I got an error message when trying to upload a user. What do I do?

Learn how to solve issues with uploading users.

Written by Micke Ahola
Updated over a week ago

How do I make a new group?

Learn how to create groups in your app.

Written by Micke Ahola
Updated over a week ago

How do I add users?

Learn how to add users to your usecure app.

Written by Micke Ahola
Updated over a week ago

How do I add users to groups?

Learn how to add users to groups.

Written by Micke Ahola
Updated over a week ago

How do I remove users from groups?

Learn how to remove users from groups.

Written by Micke Ahola
Updated over a week ago

How do I remove users?

Learn how to delete users.

Written by Micke Ahola
Updated over a week ago

How do I edit users’ details?

Learn how to change users' details.

Written by Micke Ahola
Updated over a week ago

When will new users receive Gap Analysis?

New users will receive their Gap Analysis questionnaire immediately.

Written by Micke Ahola
Updated over a week ago

Does Auto Enrol account for a manual gap analysis when enabled?

If users have already taken Gap Analysis, Auto Enrol will take their results into account and not make them do it again.

Written by Micke Ahola
Updated over a week ago

Can I change the font or typeface in Course Builder?

You cannot currently edit the font used in Course Builder.

Written by Micke Ahola
Updated over a week ago

How often are uLearn courses updated?

Find out about the review and update process for uLearn courses.

Written by Micke Ahola
Updated over a week ago

How to unenrol multiple users from a course

Learn how you can reverse course enrolment for a group of users at once.

Written by Micke Ahola
Updated over a week ago

User says they answered all questions correctly, but got less than 100%

If your users have answered all questions correctly but didn't get full points, this is likely due to a multiple-choice question.

Written by Micke Ahola
Updated over a week ago

How do I turn on Course Slide Delay?

Learn how to prevent end users from speeding through courses without reading content thoroughly.

Written by Micke Ahola
Updated over a week ago

What do the uLearn grades mean?

Learn about the grades given to your users from their uLearn courses.

Written by Micke Ahola
Updated over a week ago

Can I download course content?

You can't currently download, extract or export the content of uLearn courses.

Written by Micke Ahola
Updated over a week ago

How do I unenrol a user from a course?

Learn how to remove a user's enrolment from a course.

Written by Micke Ahola
Updated over a week ago

How do I enrol users on courses?

Learn how to enrol users on uLearn courses.

Written by Micke Ahola
Updated over a week ago

How do I customise the look and feel of courses?

Learn how to create a custom uLearn course theme.

Written by Micke Ahola
Updated over a week ago

How do I send course reminder emails?

Learn how to send email reminders to your users.

Written by Micke Ahola
Updated over a week ago

How do I send a course reminder to an individual user?

Learn how to send individual course reminder emails.

Written by Micke Ahola
Updated over a week ago

How do I change the minimum pass score?

Learn how to change the minimum score your users need to achieve to pass their uLearn courses.

Written by Micke Ahola
Updated over a week ago

How do I configure email subject lines?

Learn how to customise the subject lines of emails sent out to your users.

Written by Micke Ahola
Updated over a week ago

Can I upload a PowerPoint presentation / PPT to use for my course?

You cannot currently upload PPTs to uLearn or Course Builder to use in Custom Courses.

Written by Micke Ahola
Updated over a week ago

Can I increase or decrease the size of pictures in Course Builder?

You cannot currently change the size of images in your custom courses.

Written by Micke Ahola
Updated over a week ago

What happens if I edit a custom course after enrolling users?

End users will always see the latest version of a course.

Written by Micke Ahola
Updated over a week ago

How to add an icon to your course

Learn how to add an icon to your custom course.

Written by Micke Ahola
Updated over a week ago

How do I enrol users on custom courses?

Learn how to enrol users on custom uLearn courses you've built with Course Builder.

Written by Micke Ahola
Updated over a week ago

How do custom landing pages track compromises?

Learn how custom landing pages built with the Landing Page Builder track compromises.

Written by Micke Ahola
Updated over a week ago

How do I customise the phishing compromise message?

Learn how to edit the message seen by users that clicked their simulated phishing emails.

Written by Micke Ahola
Updated over a week ago

Where can I see the results of my phishing tests?

Learn where to find the results of individual phishing simulations.

Written by Micke Ahola
Updated over a week ago

How do I see which users have completed their courses?

Find out how to see your users' course participation.

Written by Micke Ahola
Updated over a week ago

How do I see an individual’s progress?

Learn how to see the course results of individual users.

Written by Micke Ahola
Updated over a week ago

How can I see my users' performance in phishing simulations?

Learn how to view the results of uLearn phishing tests.

Written by Micke Ahola
Updated over a week ago

How to initiate a dark web scan with uBreach

uBreach scans all users on your platform automatically, every week.

Written by Micke Ahola
Updated over a week ago

Can I see the data that has been exposed?

Learn why you can't see the exposed data of your users.

Written by Micke Ahola
Updated over a week ago

What do the results in my M365 sync report email mean?

Find out how to interpret your M365 sync report email.

Written by Courtney Leacock
Updated over a week ago

What admin rights will I need to set up the M365 sync?

Find which Azure admin privileges you will need to authorise synchronisation.

Written by Courtney Leacock
Updated over a week ago

How to deny-list users from Microsoft 365

Learn how to stop specific M365 users from being imported in the sync.

Written by Micke Ahola
Updated over a week ago

How we sync with Microsoft 365

Learn how the usecure Microsoft 365 sync works.

Written by Micke Ahola
Updated over a week ago

Why are some older user accounts missing from my Microsoft 365 sync?

Learn how to fix users created before August 2014 missing from your Microsoft 365 sync.

Written by Courtney Leacock
Updated over a week ago

What do the results in my Google Workspace sync report email mean?

Find out how to interpret your Google Workspace sync report email.

Written by Courtney Leacock
Updated over a week ago

What admin rights will I need to set up the Google Workspace sync?

Find out which Google Workspace admin privileges you will need to authorise synchronisation.

Written by Courtney Leacock
Updated over a week ago

Setting up Service Account Authentication for the Google Workspace Sync

How to set up a Google Workspace Service Account for synchronisation use

Written by Courtney Leacock
Updated over a week ago

How we sync with Google Workspace

Learn how the usecure Google Workspace sync works.

Written by Courtney Leacock
Updated over a week ago

How to deny-list users from Google Workspace

Learn how to stop specific Google Workspace users from being imported in the sync.

Written by Courtney Leacock
Updated over a week ago

Is usecure affected by the Log4j vulnerability?

usecure is not affected by the Log4j vulnerability

Written by Micke Ahola
Updated over a week ago

What is Domain Lock?

Learn what Domain Lock is and how it affects uploading of users to your account.

Written by Kieran Jackson
Updated over a week ago

Which browsers are supported by usecure?

Find out which browsers are supported by the usecure app.

Written by Charles Preston
Updated over a week ago