usecure

Micke Ahola

Kieran Jackson

Charles Preston

Get quick answers to frequently asked questions

Frequently asked questions (FAQs)

Find out how to protect your account with two-factor authentication (2-FA).

How to enable multi-factor authentication?

Learn how to set a custom name for each of the usecure products.

How to set custom product names

Whether you've forgotten your own password or are helping out a teammate, here's how to reset a lost password.

How to reset a forgotten password

Find out how to log in to the app if you have lost access to your two-factor authentication.

How to log in with your recovery codes

You will need to contact support to change the email used for billing, payments and invoices.

How can I change my invoice email?

How do I change my email address?

How do I change my password?

Account

Find out what language and country codes to use to set languages for users you import using a CSV file.

What are the locale codes for importing users with a CSV file?

You can't make a regular learner into an admin. Instead, add them as an admin on the Teams page.

Can I turn a user into an admin?

Find out how to change the language in which users receive emails.

How do I change user email language?

What happens when I set a user as inactive?

Learn how to solve issues with uploading users.

I got an error message when trying to upload a user. What do I do?

How do I make a new group?

Learn how to add users to your usecure app.

How do I add users?

How do I add users to groups?

How do I remove users from groups?

How do I remove users?

How do I edit users’ details?

Users and groups

New users will receive their Gap Analysis questionnaire immediately.

When will new users receive Gap Analysis?

If users have already taken Gap Analysis, Auto Enrol will take their results into account and not make them do it again.

Does Auto Enrol account for a manual gap analysis when enabled?

You cannot currently edit the font used in Course Builder.

Can I change the font or typeface in Course Builder?

Find out about the review and update process for uLearn courses.

How often are uLearn courses updated?

Learn how you can reverse course enrolment for a group of users at once.

How to unenrol multiple users from a course

If your users have answered all questions correctly but didn't get full points, this is likely due to a multiple-choice question.

User says they answered all questions correctly, but got less than 100%

Learn how to prevent end users from speeding through courses without reading content thoroughly.

How do I turn on Course Slide Delay?

Learn about the grades given to your users from their uLearn courses.

What do the uLearn grades mean?

You can't currently download, extract or export the content of uLearn courses.

Can I download course content?

Learn how to remove a user's enrolment from a course.

How do I unenrol a user from a course?

Learn how to enrol users on uLearn courses.

How do I enrol users on courses?

Learn how to create a custom uLearn course theme.

How do I customise the look and feel of courses?

Learn how to send email reminders to your users.

How do I send course reminder emails?

Learn how to send individual course reminder emails.

How do I send a course reminder to an individual user?

Learn how to change the minimum score your users need to achieve to pass their uLearn courses.

How do I change the minimum pass score?

Learn how to customise the subject lines of emails sent out to your users.

How do I configure email subject lines?

uLearn

You cannot currently upload PPTs to uLearn or Course Builder to use in Custom Courses.

Can I upload a PowerPoint presentation / PPT to use for my course?

You cannot currently change the size of images in your custom courses.

Can I increase or decrease the size of pictures in Course Builder?

End users will always see the latest version of a course.

What happens if I edit a custom course after enrolling users?

Learn how to add an icon to your custom course.

How to add an icon to your course

Learn how to enrol users on custom uLearn courses you've built with Course Builder.

How do I enrol users on custom courses?

uLearn Course Builder

Learn how custom landing pages built with the Landing Page Builder track compromises.

How do custom landing pages track compromises?

Learn how to edit the message seen by users that clicked their simulated phishing emails.

How do I customise the phishing compromise message?

Learn where to find the results of individual phishing simulations.

Where can I see the results of my phishing tests?

uPhish

Find out how to see your users' course participation.

How do I see which users have completed their courses?

Learn how to see the course results of individual users.

How do I see an individual’s progress?

Learn how to view the results of uLearn phishing tests.

How can I see my users' performance in phishing simulations?

Reports

uBreach scans all users on your platform automatically, every week.

How to initiate a dark web scan with uBreach

Learn why you can't see the exposed data of your users.

Can I see the data that has been exposed?

uBreach

Find out how to interpret your M365 sync report email.

What do the results in my M365 sync report email mean?

Find which Azure admin privileges you will need to authorise synchronisation.

What admin rights will I need to set up the M365 sync?

Learn how to stop specific M365 users from being imported in the sync.

How to deny-list users from Microsoft 365

Learn how the usecure Microsoft 365 sync works.

How we sync with Microsoft 365

Learn how to fix users created before August 2014 missing from your Microsoft 365 sync.

Why are some older user accounts missing from my Microsoft 365 sync?

Courtney Leacock

Microsoft 365

Find out how to interpret your Google Workspace sync report email.

What do the results in my Google Workspace sync report email mean?

Find out which Google Workspace admin privileges you will need to authorise synchronisation.

What admin rights will I need to set up the Google Workspace sync?

How to set up a Google Workspace Service Account for synchronisation use

Setting up Service Account Authentication for the Google Workspace Sync

Learn how the usecure Google Workspace sync works.

How we sync with Google Workspace

Learn how to stop specific Google Workspace users from being imported in the sync.

How to deny-list users from Google Workspace

Google Workspace

usecure is not affected by the Log4j vulnerability

Is usecure affected by the Log4j vulnerability?

Learn what Domain Lock is and how it affects uploading of users to your account.