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Frequently asked questions (FAQs)
Get quick answers to frequently asked questions
Can I turn a user into an admin?
How do I change user email language?
What happens when I set a user as inactive?
What are the locale codes for importing users with a CSV file?
I got an error message when trying to upload a user. What do I do?
How do I make a new group?
How do I add users?
How do I add users to groups?
How do I remove users from groups?
How do I remove users?
How do I edit users’ details?
If a user is created manually, will Google Workspace or Microsoft 365 sync remove them?
Does Auto Enrol account for a manual gap analysis when enabled?
Can I change the font or typeface in Course Builder?
When will new users receive Gap Analysis?
How do I know which users have finished Gap Analysis?
Why hasn't a user been sent training, even though Auto Enrol is enabled?
Can admins be enrolled on Gap Analysis before end users?
How often are uLearn courses updated?
How to unenrol multiple users from a course
User says they answered all questions correctly, but got less than 100%
Why we recommend the random words technique in our password advice
How do I turn on Course Slide Delay?
What do the uLearn grades mean?
Can I download course content?
How do I unenrol a user from a course?
How do I enrol users on courses?
How do I customise the look and feel of courses?
How do I send course reminder emails?
How do I send a course reminder to an individual user?
How do I change the minimum pass score?
How do I configure email subject lines?