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Troubleshooting course enrolment
Troubleshooting course enrolment

Courses not being sent out as you expected? Find your answer here...

Micke Ahola avatar
Written by Micke Ahola
Updated over a month ago

You can automatically enrol users to courses using Auto Enrol and Compulsory courses. If you're unsure how enrolment works, find your answers below...

I have enabled Auto Enrol, but no courses have been sent to my user

There are two likely causes for this:

  • Auto Enrol does not send any courses to a user until the user completes their Gap Analysis questionnaire

  • Auto Enrol won't send courses to a user at the next difficulty level until the user has finish all courses on the previous difficulty level

Many courses have been sent to a new user at the same time

This is likely to be because:

  • You have configured the courses to be sent as Compulsory Courses, as these are sent automatically to new users as soon as they are added to the platform

Why haven't my compulsory courses been sent out to users?

This is because:

  • Compulsory courses are only sent out to new users. If you want to enrol existing users on them, you will need to use manual enrolment.

Note: Users do not need to complete the Gap Analysis questionnaire to receive compulsory courses.

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