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Introduction
Cyber threats often exploit human error, making security awareness training a critical part of any defense strategy. usecure’s uLearn provides MSPs with a powerful, risk-tailored training solution designed to reduce human risk, improve compliance, and deliver measurable results for SMB clients.
This article gives a complete overview of uLearn’s core features, functionality, and configuration, showing how MSPs can efficiently deploy and manage personalized training programs that truly engage users and drive risk reduction.
What is uLearn?
uLearn is a fully automated security awareness training platform that adapts to individual user risk levels, ensuring that users receive relevant, impactful training. Unlike generic training solutions, uLearn tailors content to each user, increasing engagement and improving retention.
Key Features and Functionality
Risk-Tailored Training
What It Does: Delivers training based on user risk profiles, targeting knowledge gaps and risky behaviors.
Key Capabilities:
Automated risk assessments to identify high-risk users.
Personalized training journeys based on user performance and behavior.
Customizable training modules to meet client needs.
Why It Matters: Generic training often leads to user fatigue and poor engagement. uLearn’s tailored approach keeps users engaged and drives meaningful behavioral change.
Pre-Built and Custom Content
What It Includes:
A comprehensive library of pre-built courses, covering topics like phishing, password hygiene, ransomware, GDPR, HIPAA, and more.
Option to add custom content for specific client needs or industries.
Why It Matters: MSPs can offer clients out-of-the-box value while maintaining flexibility to tailor content as needed.
Automated Deployment and Scheduling
What It Does: Reduces management overhead by automating training assignments and reminders.
Key Capabilities:
Set and forget training schedules with recurring course assignments.
Automated reminders for incomplete training.
User performance tracking and progress monitoring.
Why It Matters: MSPs can deploy and manage training programs with minimal effort, saving time while delivering results.
Multi-Tenant Management
What It Does: Allows MSPs to manage multiple clients through a single dashboard.
Key Capabilities:
Easily switch between tenants to monitor training progress.
Bulk actions for efficient deployment and management.
Why It Matters: Streamlined management saves time and scales effortlessly across your entire client base.
User Performance and Reporting
What It Does: Tracks user progress, identifies knowledge gaps, and measures risk reduction over time.
Key Capabilities:
Individual and group performance dashboards.
Exportable client-friendly reports for QBRs.
Demonstrates ROI by linking training outcomes to risk reduction.
Why It Matters: Clear reporting helps MSPs prove value to clients and strengthen client relationships.
Configuration and Integration
User Sync and Onboarding
Seamless integration with Microsoft Active Directory and CSV uploads for fast user onboarding.
Automated user sync ensures up-to-date employee data for each client.
Platform Configuration
Customize training assignments, module frequency, and reminders to meet each client’s goals.
Whitelabel the platform to reflect your MSP brand for a seamless client experience.
How MSPs Win with uLearn
Easy Deployment: Fast setup with automated management means less time spent on administration.
Proven Results: Risk-tailored training ensures users learn what matters, driving measurable risk reduction.
Revenue Growth: Offer uLearn as a standalone service or bundle it with uPhish and uBreach for a full Human Risk Management solution.
Client Retention: Demonstrate ROI with clear reporting and risk insights that prove value over time.
Conclusion: Tailored Training for Real Risk Reduction
uLearn helps MSPs deliver impactful, personalized security awareness training that reduces human risk, strengthens client defenses, and drives compliance. By combining automation, risk-based personalization, and actionable reporting, MSPs can easily scale training programs and deliver measurable results to SMB clients.