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How HRI changes the customer review

How to move customer reviews from activity reporting to conversations about risk, priorities and progress.

Written by Kerryn Zendera

Traditional customer reviews can easily become a recap of activity:

  • Training completed

  • Phishing simulations run

  • Policies accepted

  • Breaches identified

Human Risk Intelligence adds another layer to the conversation: what does that activity tell us about current risk?

With uHealth, reviews can focus on:

  1. Where risk sits
    Which users and areas need the most attention?

  2. Why it matters
    Which signals or combinations are contributing to that risk?

  3. What happens next
    Which actions should be prioritized?

  4. What has changed
    Is risk improving over time?

This gives partners a clearer structure for QBRs and security reviews without losing the underlying evidence from training, phishing and other security activity.

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