What are PSA Integrations?
PSA Integrations connect your usecure account directly with your Professional Services Automation (PSA) Tools, allowing key human risk events to be synchronised directly into your PSA platform. This helps you as an MSP centralise visibility, improve response times, and manage security-related activity from the tools you already use every day.
Improve visibility and response with PSA Integrations
With PSA Integrations, you can surface key human risk events, including failed phishing simulations and, when uBreach Pro is enabled, newly detected breaches directly in your PSA platform. You can also send uHealth tasks to your PSA and keep your customers' billing quantities up to date automatically. By centralising this activity in your PSA, you can reduce reliance on manual platform checks and align security insights with your existing workflows.
Integration scope and expansion
PSA integrations can currently:
Raise tickets in your connected PSA tool when:
A user fails a phishing simulation.
A new breach is detected when uBreach Pro is enabled. This includes breaches found for users on your usecure account and breaches found on your customers' monitored domains, including for non-system users who haven't been uploaded to the usecure platform.
Note: To get tickets for new breaches, make sure Enable Breach Detection Events is turned on when you set up your PSA tool in Settings > PSA Tools > Event Settings tab. Breach tickets for monitored domains are raised for customers that have uBreach Pro enabled, even if they only monitor domains and have no users uploaded to usecure.
Send uHealth tasks to your connected PSA tool, so your team can work on them alongside your other tickets. You can see which tasks have been sent from within uHealth.
Sync billing quantities to your customers' ConnectWise agreements with Billing Sync, based on their usage in usecure.
Note: Billing Sync is a Preview feature and is currently available for ConnectWise only.
This helps ensure that relevant security events can be tracked and acted on through your existing PSA workflows. Additional event types and capabilities will be introduced in future updates as the integration evolves.
Which PSA platforms are supported for integration?
With PSA integrations, you can connect your usecure platform to any of the following PSA tools:
ConnectWise
Autotask
HaloPSA
NinjaOne
